New Doctor’s system training
I have produced training for 8 different IT systems used within Torbay and South Devon NHS Foundation Trust. I also revamped the entire clinical systems training for new Doctors by moving it from the classroom to 100% e-learning. I continually look to improve the effectiveness of the training with each iteration and always seek new ways to achieve this.
Symphony – Accident & Emergency IT System
I created five unique versions the Symphony training, each tailored to the target audience user group. These range from the Admin staff’s Read Only view, through to the fully featured Consultant version. Each version adopted a scenario based approach, using real world examples. The original version produced took 1 hour to complete. The second version of the course, released in 2018 reduced the time to 25 minutes. I achieved this by blending the scenarios and training elements and refining the messages delivered.
I am experienced using Articulate Storyline and Adobe Captivate. I prefer Captivate for IT System based training packages and Articulate for all remaining courses.
InfoFlex Digital Dictation
InfoFlex is a clinical system used at the hospital. It has many applications, including the preparation of clinical letters. This course is a personal victory as there was opposition for its production due to the belief the training could not be delivered digitally. Challenge accepted! The reason for the doubt was due to the physical device (dictaphone) that was necessary for the preparation of the letters. I digitally replicated the device and blended it with scenario based training. The result was a success and it is currently being used throughout the hospital.
In addition to the course, I delivered training aids that accompanied the package and provided succinct refreshers for Doctors to refer to during their clinic.
I took a slightly different approach for the delivery of this IT system’s training. As the training was fairly concise, I offered the learners the options to decide how they wanted to receive the training, either via on screen text or video. The course also included multiple choice questions within the training package, that required the learner to think about why the data should be accessed, rather than concentrating on the how. Its important to pose these questions to keep users engaged.
Digitally Replicated IV Pump
The training for the IV pump was historically only delivered in the classroom. I produced three versions of this course and the Trust adopted a blended delivery approach. I achieved this by digitally replicating the entire pump; all the buttons, menus and features of the Articulate Storyline version operate exactly the same as the physical device. This allowed the package to assess the competency of new staff before they operated the device on a ward. A Pre-Course version was also created to familiarise learners with the pump and allow them to experience how it operates before they attend (a shorterned) classroom session. Finally, the third version blended the Assessment and Pre-Courses versions and is used for staff who are returning to work after a pro-longed absence.
Major Incident Training
After a major incident is confirmed, the Trust adopts a 3 tiered command structure to manage the incident. The Bronze Triage role is responsible for manning the ED entrance and triaging patients as they attend.
Objective – The course covers the purpose of the primary and secondary triage and the responsibilities of the Bronze Triage role. The course also prepares learners for the breadth of situations Bronze Triage may face.
Approach – Interactive video is used throughout the course. The training is delivered within the context of a fictitious major incident. In addition, a tool has been created that allows learners to triage injured patients. This is the unique selling point of the training and this tool is included in the demo.
Gamification is an educational approach that uses techniques associated with gaming to motivate learners and promote engagement.
In the 2 examples below, both of which went live in 2018, different gamification techniques are utilised.
Objective – Raise awareness of GDPR prior to Data Protection Act 2018
Solution – Interactive challenge, entry into prize draw upon successful completion (prize has been awarded)
Objective – Improve waste segregation and reduce cost of incorrect disposal
Solution – Interactive challenge, timed and scored + leader board
The leader board was added to encourage users to repeat the training to improve their public ranking (helping to re-inforce the messages) and it worked. The top 15 users completed the course at total of 97 times.
I produced a tool that used an exploratory approach to deliver fire safety training. It’s up to you to find the source of the smoke. Do you raise the alarm? Tackle the flames? Leave the building? Ask for help? Evacuate patients? During the evacuation do you help the patient who is non-ambulant or the patient suffering an asthma attack? It is up to you. Just as it would be if you faced this situation for real. We’d all do something and this training allows you to make these decisions, either correctly or incorrectly, so when faced with a real situation, we’re more likely to remember and follow the correct Fire Policy.
The films with the biggest budgets do not always win the Oscars, the most expensive meals are not necessarily the tastiest and the digital training packages with the most elaborate assets are not always the most effective.
I created a course without using actors, audio, photos, videos, green-screens or live streams – just text, clip-art and interactivity. The course explored the experience a young person with autism has accessing NHS services. The ‘day in the life’ approach covers the things we all take for granted (answering the phone, taking public transport, ordering lunch, asking for directions etc) and delivers them from the perspective of the young person.
I’ve sprinkled in some dynamic elements (the tool displays how you are feeling using an emoji style track and your heart-beat increases/decreases depending on your choices). But at its core, it is delivering an experience using text and clip-art; if you strip out the heartbeat/emojis it could be created in PowerPoint! Digital training doesn’t always need media rich assets and the latest tech – it’s about creative solutions that best use the resources available.
I can demo all the courses listed above offline.